Useful terms for the conversation, explained without the shorthand.
- D2C
- Direct to consumer: the brand sells to the customer through its own storefront.
- Positioning
- Who the product is for, what job it does and why someone would choose it.
- Conversion rate
- The share of a clearly defined group that completes an action, such as buying.
- Funnel
- The sequence from discovery to purchase, used to locate where people stop.
- Product page / PDP
- The page for one product, where a shopper checks details and chooses to buy.
- CTA
- Call to action: a button or link asking someone to take a specific next step.
- SKU
- A distinct product or pack option tracked separately in inventory.
- Serviceability
- Whether the brand can actually deliver to an address under its stated rules.
- Cold chain
- The temperature-controlled storage and transport needed for frozen food.
- Retention and repeat rate
- Whether customers continue buying; repeat rate counts customers who order again within a defined window.
- Cohort
- A comparable customer group, such as everyone who placed their first order in July.
- LTV
- Lifetime value: an estimate of customer value over a defined relationship period. State whether the estimate uses revenue or contribution.
- CAC
- Customer acquisition cost: the defined sales and marketing spend needed to gain a new customer.
- Contribution
- Money left from an order after the specified variable costs, before broader overheads.
- UTM tags and attribution
- Link labels help identify traffic sources. Attribution estimates which sources influenced an order and is always incomplete.
- A/B test
- A controlled comparison of two experiences with a defined measure and decision rule.
- UGC / social proof
- Customer-created content or other people’s experiences. Verify authenticity and obtain permission before reuse.
- 404
- The server response meaning that a requested page was not found.